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WhatsApp & Email AI

WhatsApp AI Automation & AI Email Automation

In India, customers message you on WhatsApp first. We automate those conversations with AI that answers questions, collects details, books appointments and sends updates, and we bring the same intelligence to your inbox so emails are sorted and drafted automatically.

  • Your data stays yours
  • Accuracy tested before go-live
  • Works with your CRM, ERP & WhatsApp

What this covers

  • AI Email Automation
  • WhatsApp AI Automation

Typical timeline

WhatsApp automation typically goes live in 2–5 weeks, including Meta verification and template approvals.

Who it is for

Who our WhatsApp AI Automation service is for

We build on the official WhatsApp Business Platform with approved templates and opt-in handling, so your number stays in good standing. Conversations sync with your CRM, and your team can take over any chat from a shared inbox.

Discuss your requirement
  • 01

    Businesses receiving hundreds of WhatsApp enquiries a day

  • 02

    Clinics, coaching institutes and service firms booking appointments

  • 03

    D2C brands sending order, delivery and COD confirmation updates

  • 04

    Teams whose shared inbox is overflowing with repetitive email

Capabilities

What is included in WhatsApp AI Automation

WhatsApp AI assistant

Understands free-text and voice-note queries in English, Hindi and Hinglish and replies from your knowledge base.

Bookings & lead capture

Collects requirements, qualifies leads and books slots directly into your calendar or CRM.

Transactional notifications

Order confirmations, payment links, delivery updates and reminders using approved templates.

Shared team inbox

Agents take over conversations with full history, tags and assignment rules.

AI email automation

Incoming emails classified, summarised and routed, with AI-drafted replies for approval.

Campaigns with consent

Opt-in based broadcasts with segmentation and delivery analytics.

Also covers AI Email AutomationWhatsApp AI Automation

How we work

A clear, step-by-step delivery process

You always know what happens next, who is responsible and what you will receive at each stage.

Typical timeline

WhatsApp automation typically goes live in 2–5 weeks, including Meta verification and template approvals.

  1. 01

    Channel setup

    WhatsApp Business Platform account, number and templates are configured.

  2. 02

    Conversation design

    Top intents, flows and handoff rules are designed.

  3. 03

    AI & integrations

    Knowledge base, CRM and calendar connections are built.

  4. 04

    Pilot

    Automation runs on live traffic with close monitoring.

  5. 05

    Optimise

    Resolution rate and conversions are improved every month.

Deliverables

What you receive

  • Configured WhatsApp Business API number
  • AI assistant with approved templates
  • CRM and calendar integration
  • Shared agent inbox
  • Email triage and draft automation
  • Analytics dashboard

Technology & standards

Tools we work with

WhatsApp Business Platform (Cloud API)Meta Business ManagerOpenAI / GeminiWhisperNode.jsGmail & Microsoft 365 APIsZoho / HubSpot / SalesforceRazorpay payment links

We recommend tools based on your scale, budget and existing systems, not on what is fashionable. Every choice is explained in the proposal.

Engagement models

Choose how we work together

Proof of concept

A 3–4 week pilot on your own data with agreed accuracy targets, so you see real results before scaling.

Most chosen

Production build

Hardened integration, guardrails, monitoring and admin controls, delivered in milestones with a fixed quote.

Managed AI operations

Ongoing prompt and model tuning, evaluation runs, cost monitoring and feature additions on a monthly plan.

How pricing works: AI projects are priced in two stages: a fixed-price proof of concept, then a production quote based on what the pilot proves. Model and API usage costs are estimated upfront and billed at actuals.

Get a quote

FAQs

WhatsApp AI Automation: frequently asked questions

Do we need the WhatsApp Business API for automation?

Yes. Reliable automation with several agents requires the official WhatsApp Business Platform, not the free app. We handle account setup, number verification and template approvals with Meta.

Will our WhatsApp number get banned?

Numbers get restricted when businesses message people without consent or send spammy content. We build opt-in collection, use approved templates, respect the 24-hour service window and monitor quality ratings to keep your number healthy.

Can the bot understand voice notes?

Yes. Voice notes are transcribed with speech-to-text, including Hindi and mixed-language speech, and answered like text messages.

What are the running costs?

Meta charges according to its current conversation and message pricing, and AI usage adds a small cost per reply. We estimate both from your expected volume before you start.

Keep exploring

Related services

All AI & Automation services

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