Building Is Not The End.
Software does not remain static. Without active maintenance, unpatched dependencies break, database tables fragment, third-party APIs deprecate, and security vulnerabilities accumulate. We protect your digital investments with continuous engineering stewardship.
The Hidden Cost of Unmaintained Software
Over 65% of software outages are caused not by initial development errors, but by neglected updates, unindexed databases growing beyond 10GB, and unexpected API breaking changes.
Bug Creep & Frustrated Users
Minor checkout or form bugs left unattended multiply over time, slowly degrading conversion rates and exhausting customer service reps.
Broken Payment & SMS Gateways
When Razorpay, Stripe, or WhatsApp update their webhook protocols or deprecate old TLS versions, unmaintained software fails silently.
Database Deadlocks & Freezes
Queries that executed in 5ms during launch take 8 seconds once transaction logs reach 100,000 rows without periodic query re-indexing.
What EthicsComputer Software AMC Covers
Comprehensive, continuous engineering maintenance tailored to web applications, custom ERPs, and business websites.
Rapid Bug Fixing & Patching
Guaranteed 15-minute emergency response for production-halting bugs, and rapid turnaround on day-to-day visual or logical fixes.
CVE Vulnerability Updates
Continuous auditing of PHP/Node dependencies, server libraries, and SSL certificates to eliminate zero-day exposure.
Database Indexing & Tuning
Monthly profiling of MySQL slow query logs, adding composite indexes, table defragmentation, and Redis object cache configuration.
Automated Backups & Drills
Daily automated encrypted backups to offsite cloud storage, backed by mandatory monthly test restorations to prove recovery viability.
Third-Party API Maintenance
Monitoring payment gateways, SMS vendors, GST e-invoicing endpoints, and shipping APIs, resolving breaking changes before orders drop.
Minor Feature Enhancements
Allocated monthly engineering hours included in your AMC retainer for adding new report filters, UI adjustments, and workflow optimizations.
Taking Over Existing & Legacy Codebases
Did your previous developer disappear or leave behind undocumented code? We specialize in auditing, stabilizing, and adopting legacy codebases without forcing you to rebuild from scratch.
Supported Technologies & Frameworks
We maintain, refactor, and support production systems built on modern and legacy frameworks.
Frequently Asked Maintenance Questions
Can you maintain software originally developed by another agency or freelancer?
Yes. We conduct a thorough Code Quality, Security, and Architecture Audit of your existing application, document its dependencies, stabilize any immediate bugs, and transition it smoothly into our ongoing SLA maintenance program.
What is included in an Annual Maintenance Contract (AMC)?
Our AMC includes 24/7 automated uptime and error monitoring, proactive security updates, daily encrypted database backups, rapid bug resolution, database indexing, and allocated monthly hours for minor feature enhancements.
How do we submit bug reports or support tickets?
You receive access to a dedicated client ticketing portal, along with a direct WhatsApp emergency channel for high-priority outages that connects immediately to on-duty senior engineers.
Do unused AMC feature enhancement hours roll over to the next month?
Yes, under our standard quarterly retainer agreements, up to 50% of unused enhancement hours roll over into the following month, allowing you to accumulate hours for larger periodic feature additions.
Comprehensive outsourced IT department, employee helpdesk, and server administration.
Bespoke ERP engineering, database architectures, and custom multi-tenant SaaS platforms.
High-speed, Core Web Vitals 99+ responsive websites and database-driven portals.
Have a problem worth solving?
Tell us what you're trying to build, improve or fix. We'll start with the technical requirement.
