Refund & Cancellation Policy

1. Scope

This policy applies to every payment made to EthicsComputer LLP ("we", "us"), whether through this website, a payment link, a gateway (such as Razorpay, Cashfree or PayU), UPI or bank transfer. It covers custom software and website projects, security audits (VAPT), subscriptions such as KhataFlow, monthly retainers, and partner onboarding fees.

If a signed proposal, statement of work or agreement for your project sets different cancellation or refund terms, those terms apply to that project. This policy fills any gap.

2. Subscriptions (KhataFlow and other software)

• Trial: new clients get a 7-day trial to evaluate the product before paying for a subscription.
• Cancelling: you can cancel a subscription at any time from your client portal or by writing to support@ethicscomputer.in. It then does not renew at the next billing date, and you keep access until the end of the period already paid for.
• Subscription fees: fees for a billing period that has started are not refundable.
• One-time setup fee: the KhataFlow setup fee pays for installation, printer and scanner setup and staff training. It is treated as an initial retainer under section 3.

3. Projects and security audits

Custom software, websites, mobile apps, AI automation, cloud work, VAPT and other security audits, and corporate training are billed in milestones set out in your proposal or contract.

• Initial retainer: the advance paid to start a project reserves our team's time and is not refundable.
• Completed milestones: if you stop a project, every milestone completed up to that date is payable in full, as priced in the contract.
• Milestone in progress: a refund for a milestone that was paid but not completed is assessed case by case, based on the work already done.
• Security audits: testing begins only after you authorise it in writing. Once testing has begun, the audit is billable as a project under this section.

4. Monthly retainers

Monthly retainers, such as website maintenance and security or SEO, can be cancelled with effect from the next billing date by writing to us before that date. A month that has already started is not refunded. If your plan has a minimum commitment (for example, the SEO retainer's initial three months on our pricing page), the fees for that minimum period remain payable.

5. Partner onboarding fee

The one-time onboarding fee for the partner program covers verification, training, the sales kit and pre-sales support.

• If we reject your application, we refund the fee in full.
• Once your partner account is activated and training or sales material has been provided, the fee is not refundable.

The fee does not guarantee leads, clients or earnings; see the Partner Program Disclaimer.

6. Failed, duplicate and excess payments

• Failed payment, money debited: if your bank account or card was debited but the payment failed, your bank or the payment gateway normally reverses it automatically. If it has not reached you within 7 business days, write to us with the transaction ID and we will follow it up with the gateway.
• Duplicate or excess payment: if you paid twice for the same invoice, or more than the invoice amount, we refund the extra amount in full once our records confirm it.

7. How to cancel or request a refund

1. Email support@ethicscomputer.in (or call +91 90532 10052) from the email address or phone number used for the order.
2. Give your name, the invoice or order number, the transaction ID, the amount, and the reason.
3. We acknowledge your request within 48 hours and tell you our decision, with reasons, within one month.

8. How refunds are paid

• Approved refunds are paid to the original payment method (card, UPI, net banking or bank account) within 7 to 10 business days of approval. Your bank may take a few more days to show it.
• GST charged on the refunded amount is returned with it, and we issue a GST credit note against the original invoice.
• We do not refund in cash or to a different person's account.

9. Chargebacks

Please contact us before raising a chargeback with your bank, so we can resolve it directly and faster. If a chargeback is raised, we will give the bank and the payment gateway the invoice, the agreed scope and the record of work delivered.

10. How our services are delivered

We provide services, not physical goods, so nothing is shipped. Work is delivered online (source code, deployed websites and apps, reports and access to software) or in person at your premises. Delivery timelines are set in your proposal; our pricing page lists typical turnaround times for each package.

11. Your rights and changes to this policy

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other Indian law. We may update this policy; the version and date at the top of this page apply to payments made after that date. Payments made earlier follow the policy in force when they were made.

Contact and grievance officer

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it. Please include your name, phone number, the page or service concerned, and any order, invoice or transaction ID.