ROOT / SERVICES / MANAGED-SERVICES
SERVICE // ETHICSCOMPUTER

Monitor → Maintain → Respond → Improve.

Hiring a full internal IT department—sysadmins, network engineers, cloud architects, and security leads—costs upwards of ₹20 Lakhs annually. We act as your dedicated outsourced Managed Service Provider (MSP) under a predictable, flat-rate monthly SLA.

< 15 min
Critical Response SLA
99.9%
Target Server Uptime
24/7/365
Telemetry Probing
60%
Savings vs In-House
Operational Service Loop ACTIVE SLA DISPATCH
01 24/7 CONTINUOUS MONITORING
SNMP health probes, disk threshold alerts, latency anomalies
Zabbix Probes
↓ Proactive Trigger (T < 2 min)
02 PREVENTATIVE MAINTENANCE
Off-peak OS patching, database index defrag, log rotations
Zero Interruption
↓ Instant Incident Routing
03 RAPID INCIDENT RESPONSE
< 15-min remote takeover, emergency hardware triage, failover
Tier 3 Eng
↓ Root-Cause Closure & Hardening
04 SYSTEMIC IMPROVEMENT
Monthly vulnerability patch reviews, vCIO technology roadmapping
Continuous
SLA ESCALATION: 3-TIER MATRIX DIRECT DIAL DESK
// THE SERVICE LOOP

How Managed Services Break the Break-Fix Cycle

Traditional IT firms only answer the phone after your server has already crashed, resulting in hours of employee downtime. EthicsComputer operates proactively to prevent failures before they occur.

LOOP 01 // OBSERVABILITY

Automated Telemetry Probes

Our central monitoring platform tracks CPU thermal loads, RAM consumption, switch port saturation, and backup job completions every 60 seconds.

LOOP 02 // HARDENING

Off-Peak Maintenance Windows

Operating system patches, antivirus definition updates, and database index defragmentation are performed outside office hours to protect daily operations.

LOOP 03 // ACTION

15-Minute Critical SLA

When an unexpected bottleneck or employee workstation issue occurs, an authorized senior engineer connects remotely within minutes to resolve the issue.

LOOP 04 // GOVERNANCE

Quarterly vCIO Reviews

Every 90 days, we review hardware age, upcoming warranty expirations, cloud costs, and software license compliance to eliminate wasteful subscriptions.

// SCOPE OF COVERAGE

What EthicsComputer Manages on Your Behalf

From employee desktop helpdesk tickets to enterprise cloud servers and Active Directory policies.

TIER 01 // WORKSTATIONS

Remote Employee Helpdesk

Direct phone, WhatsApp, and ticketing support for day-to-day employee software crashes, email syncing, printer configurations, and VPN connectivity.

AnyDesk Remote < 15m Dispatch Windows/Mac
TIER 02 // SERVERS

Server & Cloud Administration

Proactive maintenance of Linux (Ubuntu/Debian) and Windows Server instances, Proxmox hypervisors, AWS/Azure compute nodes, and Active Directory domains.

Proxmox / ESXi Active Directory Kernel Updates
TIER 03 // CYBERSECURITY

Endpoint Detection & Response (EDR)

Centralized Wazuh and Next-Gen Antivirus deployment across all laptops and servers, blocking ransomware, unauthorized USB insertion, and suspicious processes.

Wazuh EDR USB Whitelisting Patch Audit
TIER 04 // BACKUPS

Managed Daily Backup Verification

Automated daily verification of on-premise NAS backups and immutable cloud snapshots, accompanied by monthly test restoration drills.

3-2-1 Compliance Monthly Drills Air-Gapped S3
TIER 05 // SAAS & EMAIL

Microsoft 365 & Google Workspace

Enterprise tenant administration, user provisioning, secure offboarding of departing staff, MFA enforcement, and anti-phishing SPF/DKIM/DMARC policies.

DMARC Strict Instant Offboard M365 Admin
TIER 06 // ASSETS

IT Asset & Lifecycle Tracking

Centralized register of company laptops, servers, network switches, and OEM software licenses with warranty renewal alerts.

Hardware Audit OEM Warranty License Audits
// ECONOMIC COMPARISON

In-House Staffing vs Managed Services

Comparing the true cost of building a capable internal IT team versus partnering with EthicsComputer.

CAPABILITY / COST FACTOR INTERNAL IT TEAM ETHICSCOMPUTER MSP
Annual Staffing Overhead ₹15L–₹30L+ (Salaries, PF, Bonuses, Recruitment) Predictable monthly SLA retainer (Save 60%)
Skillset Breadth Limited to 1–2 generalist junior admins Full bench: Cloud, Network, Security, Database
Coverage Window 8 hours/day (Offline during sick leaves/holidays) 24/7/365 continuous proactive monitoring
Tooling & EDR Licenses Company must purchase expensive monitoring licenses Enterprise Zabbix & EDR tools bundled in retainer
Turnover Risk Loss of company tech knowledge when admin resigns Institutional documentation; zero key-person risk
// MANAGEMENT TOOLING

Enterprise Systems We Operate

We integrate directly with industry-standard administration and monitoring platforms.

Zabbix
SNMP Telemetry
Wazuh EDR
Endpoint Security
AnyDesk
Encrypted Remote Desk
Proxmox VE
Hypervisor Admin
Microsoft 365
Tenant Administration
Google Workspace
Cloud Email & Docs
AWS / Azure
Cloud Compute & S3
Linux / Ubuntu
Server Sysadmin
Windows Server
Active Directory/DNS
pfSense / Fortinet
Firewall Rules & VPN
// SLA & RETENTION FAQ

Frequently Asked MSP Questions

How quickly does your team respond when an employee raises a ticket?

Our SLA contractually guarantees an initial response within 15 minutes for critical issues (such as server halts or business-blocking failures) and under 1 hour for standard desktop requests.

Do you provide both remote support and on-site emergency visits in Haryana?

Yes. Over 95% of software and network bottlenecks are resolved within minutes via our secure remote desktop tools. For hardware replacements, cabling reorganizations, or server rack issues, our field engineers provide rapid on-site dispatch across Haryana and Delhi NCR.

How is pricing structured for Managed IT Services?

We provide a transparent, predictable flat monthly retainer based on the number of active employee workstations, physical servers, and network devices. There are zero surprise hourly billing charges or hidden fees.

What happens to our IT documentation if we ever decide to transition?

You own 100% of your passwords, architecture diagrams, and credential vaults. All documentation is stored in your private, encrypted client portal and can be exported at any time with zero lock-in.

MSP SERVICE SCOPING

Have a problem worth solving?

Tell us what you're trying to build, improve or fix. We'll start with the technical requirement.

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