Dedicated Client Support Desk

EthicsComputer provides SLA-backed infrastructure support and technical account assistance for all integrated corporate software, cloud instances, and VAPT threat networks.

[SUPPORT-GATEWAY::01] 🎫

Submit Support Request

File an official support ticket inside our centralized B2B helpdesk pipeline. Add repository paths, server log codes, and database error files for our principal engineers to debug.

Submit Helpdesk Ticket

[SUPPORT-GATEWAY::02] ✉️

Technical Account Desk

Need minor system modifications, database access credentials, or VAPT pen testing schedules? Coordinate directly with our dedicated technical account engineering team.

Email support@ethicscomputer.in

[SUPPORT-GATEWAY::03] 📞

Enterprise Emergency Hotline

For critical database locks, active DDoS sweeps, or cloud outages. Reserved strictly for enterprise clients possessing Tier 1 or Tier 2 active SLAs. Response targeted under 15 minutes.

Call +91 90532 10052

> SUPPORT AGREEMENT RESPONSE MATRIX

Service Level Agreements (SLAs)

SLA Tier	Critical Response Target	Standard Response Target	Assigned Engineer
Platinum Tier (Mission Critical)	Under 15 Minutes	Under 1 Hour	Dedicated Principal System Architect (24/7 Hot-Standby)
Gold Tier (High Priority)	Under 1 Hour	Under 4 Hours	Assigned Senior Software Engineer (18/5 Standby)
Silver Tier (Standard Business)	Under 4 Hours	Under 12 Hours	General Support Queue Engineering Pool

> TECHNICAL SUPPORT & SLA PROTOCOLS

A Critical Priority event is defined as a total system outage, active cybersecurity database breach, major cloud cluster offline loop, or total failure of integrated checkout billing ledgers that stops core business. Minor UI visual bugs or content modifications are categorized as Standard Priority.

By default, all production databases managed by EthicsComputer undergo automated hourly incremental replication and daily comprehensive offsite encrypted snapshots. This guarantees a Recovery Point Objective (RPO) of under 60 minutes in case of disaster failovers.

Yes. Critical operating system patches, PHP database driver updates, and firewall security validation updates are deployed systematically as part of our core upkeep. Large-scale structural modifications, database extensions, or feature additions are scoped under separate development sprints.

Dedicated Client Support Desk

Submit Support Request

Technical Account Desk

Enterprise Emergency Hotline

Service Level Agreements (SLAs)

EthicsAI Support