24/7 Multi-Channel Instant Resolution
Resolve customer questions in seconds across WhatsApp, web chat, mobile apps, and email.
EthicsComputer Assistant
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Autonomous Support Engineering
Customer expectations for instant, accurate resolution have made traditional email and ticket queues obsolete. We engineer autonomous AI customer support agents that resolve 60–80% of routine inquiries instantly across WhatsApp, web, and mobile apps.
What this covers
Typical timeline
Fully integrated AI support agents launch in 3–5 weeks.
Who it is for
Grounding responses in your internal knowledge bases, technical manuals, and ERP order databases, our support agents provide accurate troubleshooting, real-time order tracking, and clean ticket creation with zero wait times.
Discuss your requirementE-commerce brands and marketplaces overwhelmed by repetitive order tracking and return inquiries
SaaS companies needing 24/7 technical troubleshooting and product guidance for global users
Financial services, clinics, and service businesses managing routine customer queries
Support managers aiming to reduce ticket backlogs and empower agents to focus on complex cases
Capabilities
Resolve customer questions in seconds across WhatsApp, web chat, mobile apps, and email.
Answer complex technical and operational queries grounded exclusively in your verified company manuals and FAQs.
Authenticate users via OTP and fetch real-time dispatch, shipment, and balance data directly from your backend APIs.
Categorize incoming support requests, calculate priority severity, and generate structured helpdesk tickets.
Communicate fluently in English, Hindi, and regional languages with natural grammar and tone.
Transfer complex or frustrated customers to live human agents alongside complete conversation summaries.
How we work
You always know what happens next, who is responsible and what you will receive at each stage.
Typical timeline
Fully integrated AI support agents launch in 3–5 weeks.
We review your historical ticket logs, common customer friction points, SOPs, and product manuals.
We clean and index your documentation into high-speed vector databases with strict verification guardrails.
We connect the AI agent to your order database, shipping APIs, and helpdesk tools (Zendesk, Freshdesk, or custom).
We simulate hundreds of edge-case scenarios, sensitive complaints, and frustrated users to ensure empathy and accuracy.
We roll out to live customers with real-time analytics, CSAT tracking, and continuous response refinement.
Deliverables
Technology & standards
We recommend tools based on your scale, budget and existing systems, not on what is fashionable. Every choice is explained in the proposal.
Engagement models
A 3–4 week pilot on your own data with agreed accuracy targets, so you see real results before scaling.
Hardened integration, guardrails, monitoring and admin controls, delivered in milestones with a fixed quote.
Ongoing prompt and model tuning, evaluation runs, cost monitoring and feature additions on a monthly plan.
How pricing works: AI projects are priced in two stages: a fixed-price proof of concept, then a production quote based on what the pilot proves. Model and API usage costs are estimated upfront and billed at actuals.
Get a quoteFAQs
The agent is restricted to verified content in your private knowledge base using semantic embeddings and citation verification. If information is not in the approved database, it gracefully offers human escalation.
Yes. We connect the agent securely to your backend APIs or ERP. Once the user is authenticated (via phone OTP or login token), the agent fetches live order or transaction data.
The system detects sentiment indicators and escalation phrases, summarizes the issue, and immediately routes the conversation to an available human agent with the full chat transcript.
Yes. Modern LLMs support conversational Hindi and Hinglish natively, allowing Indian customers to ask questions naturally in their preferred language.
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Reply within one business day
Share a few details. A senior specialist reviews them and schedules a call to discuss scope, timeline and cost, with no obligation.
Receive preliminary project architecture, pricing tiers, and timeline estimates within 15 minutes under strict NDA.